Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Resolution Guarantee

  • Our technical assistance team is online 24/7/365 to take care of each of your support questions. Each ticket you submit to us will be addressed within maximum 60 minutes. If your issue demands the aid of an admin, we will send the ticket to the technician in charge and will notify you that the situation will soon be resolved.

  • Top quality support service

  • Top–class Customer Assistance Service

  • We deliver 24x7x365 technical help and support by using a lightning fast ticketing program incorporated into your Control Panel. You’re able to email us whenever you want about any of the software applications that come pre–installed on your virtual server, such as the selected OS, the server administration panel and our custom made Site Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • In the Site Control Panel that will come for free in your virtual server, you will find an informative Help zone, consisting of everything you need to be informed about when administering your internet sites and software. We have incorporated a wide selection of how to articles and reviews and video guides that demonstrate the important web site administration tasks in an easy to comprehend manner.