Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Time Guarantee

  • We offer a sixty–minute response time warranty for each ticket or email that you send to our help desk support staff. We’ll quickly answer all the general enquiries and forward right away the matter to our admins in case further assistance is needed. If you make use of the Optional Admin Services package, we will carry out any of the included server administration services at a time that has been agreed upon in advance.

  • Top quality support service

  • A First–Class Technical Support Service

  • We will be at your disposal round–the–clock to reply to any queries that you may have pertaining to our Site Control Panel and any of the apps that we have preinstalled for you on the dedicated web hosting server. If you also need help handling server management tasks, you can check out our Optional Admin Services package, which includes data backup hard disk storage space, OS updates on a weekly basis, server monitoring and restarting procedures, plus problem troubleshooting and software installation services.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have equipped the Site Control Panel with an extensive knowledge base, which offers exhaustive explanations of all its features and functions. In addition, we have prepared detailed video tutorials that will further reveal to you how to carry out a certain action or troubleshoot a frequently experienced issue. The help articles and the tutorial videos are easily reachable from every section of the Site Control Panel via the Videos and Help buttons located in the top right corner.