The customer support that you will get from your cloud hosting company is really important, regardless of whether you have pre-sales questions and you are not a client yet, or you have a technical trouble with a current account. Timely and accurate information regarding a question or an issue can save you a lot of time and efforts, not mentioning that this could often be a sign that you're ordering from an actual website hosting provider and not from some reseller. If you obtain a hosting account via a company that doesn't own its servers and it can't access them directly, it is almost certain that you'll wait for a couple of days so as to receive a response to any kind of query, so your sites may stay offline for a long time. In contrast, a provider that provides various ways of communication and has a support team that is available at any time can assist you right away and help you limit or fully avoid any kind of downtime and potential losses.

24/7 Customer Support in Cloud Hosting

We acknowledge the significance of receiving assistance in a timely manner, so our cloud hosting services feature 24/7 technical support and several ways of contact. In case you don't have an account yet, you can call us or take advantage of our live chat and chat with a live agent, so as to find out about our services or check if our servers meet the system requirements for your websites. As a result, you won't end up getting a service which you can't use effectively. If you already have an account with us, you can also open a support ticket in your Hepsia hosting Control Panel when the issue is entirely technical or it needs further analysis. In contrast to the majority of suppliers on the market, we respond to all tickets within 1 hour, so you won't need to wait for an entire day. Our support services are accessible day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you are able to reap the benefits of our 24/7 tech support services even on public holidays. All your web sites will be available at all times and so will we. With plenty of communication options, you can choose the most convenient way to contact us and learn more about our solutions in case you do not have an account yet, or request assistance if you're already among our customers. You can phone us, have a chat with a live representative, send an email or open a support ticket from the Help section of your Hepsia hosting Control Panel. The last two options have 1-hour response time warranty, though it hardly ever takes more than 20 mins to get assistance whatever the complexity of the trouble. With our customer and technical support services, we are there for you every time you need us, not a few days after that.

24/7 Customer Support in VPS Servers

If you buy a VPS server from us, you will be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have a couple of local phone numbers in the United States, Great Britain and Australia plus a live chat service. If you're a current customer and you're looking for help with a technical issue which requires more time to analyze or resolve, you are able to open a ticket from your billing account or you'll be able to send an email message and we will take care of the issue and send you an answer within 1 hour. The reply time is warranted 24/7, which includes weekends and holidays, however for most issues it takes no more than 30 minutes to receive support. The support service covers your VPS and all the pre-installed software it features, so in case you'd like to have help with third-party applications, you can check the additional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to get timely support in general, let alone if you operate a whole server, that's why each dedicated server that we provide comes with 24/7 support with one-hour response time guarantee regardless of the situation. The service is free of charge for any kind of issues with the server or the software that was installed from our administrators through the setup, which means that you are able to get in touch with us as many times as you wish, even during holidays. You can either open a ticket from the billing area or you can send an email, and the actual answer time for either rarely surpasses thirty minutes as we have admins available 24 / 7. If you require general information about our servers or you've got some billing question/issue, you can also call one of the local phone numbers we have on 3 different continents or you can use our live chat service and speak to an agent online. For third-party software assistance, we provide a Managed Services upgrade, that you are able to add to your server plan through the billing Control Panel.