One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting offer a one-hour reply time guarantee, which means that irrespective of what inquiry or problem you might have, we will always be there to assist you. Actually, it rarely takes more than 30 minutes to get a problem solved or an inquiry answered, and this is valid for both technical and sales matters. Our customer care staff reps will be at your disposal 24-7, even on national holidays and weekends, which goes to say that you will receive instant assistance whenever you need it. We are aware of just how valuable time can be, so by the time we respond to your e-mail or trouble ticket, we’ll have examined the matter and, if we haven’t solved it, we’ll give you more info about what you have to do on your end – when the circumstances require it. With our support service, you can be certain that there will be someone to lend you a hand immediately, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take advantage of our amazingly fast support services. You’ll receive a reply to any ticket posted via the hosting Control Panel or email sent to our tech and client support team within the hour. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. Often, it takes far less time to explore and solve a problem. We’ll give you more info in case the solution entails something that has to be done on your end. In case you contact us during weekends or legal holidays, the response time will be exactly the same and since our support staff is available to you 24/7, you’ll receive prompt help for any billing, general or technical issue no matter what time it is.