If you ever have any inquiries in regards to your web hosting plan or you face a problem with your sites, you’ll need to get in touch with the web hosting company’s tech support team. It may not make any difference how swiftly they’ll answer when you've got a generic enquiry, but an issue such as a mishandled web app update, for example, may lead to your website becoming damaged or invisible on the web. And the longer you have to wait for the support team to get back to you, the longer the site will be inoperational. If you offer goods or services online, any outage will influence your site in a negative way and you may lose existing or potential clients. A lot of hosting providers, predominantly resellers, answer trouble tickets and emails within 24 hours, but in the online world this is way too long, since visitors will hardly ever revisit a website that is not functioning properly for lengthy spans of time.

One-Hour Response Guarantee in Cloud Hosting

Our Linux cloud hosting offer a one-hour reply time guarantee, which means that irrespective of what inquiry or problem you might have, we will always be there to assist you. Actually, it rarely takes more than 30 minutes to get a problem solved or an inquiry answered, and this is valid for both technical and sales matters. Our customer care staff reps will be at your disposal 24-7, even on national holidays and weekends, which goes to say that you will receive instant assistance whenever you need it. We are aware of just how valuable time can be, so by the time we respond to your e-mail or trouble ticket, we’ll have examined the matter and, if we haven’t solved it, we’ll give you more info about what you have to do on your end – when the circumstances require it. With our support service, you can be certain that there will be someone to lend you a hand immediately, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from us, you can take advantage of our amazingly fast support services. You’ll receive a reply to any ticket posted via the hosting Control Panel or email sent to our tech and client support team within the hour. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. Often, it takes far less time to explore and solve a problem. We’ll give you more info in case the solution entails something that has to be done on your end. In case you contact us during weekends or legal holidays, the response time will be exactly the same and since our support staff is available to you 24/7, you’ll receive prompt help for any billing, general or technical issue no matter what time it is.