A live chat is a real-time way of communication between a hosting company's support team and its clients. It's an efficient way to receive some information about the web hosting services or get some problem resolved because you are talking with a live agent. The advantages of using a real-time chat service instead of calling or opening a support ticket are the lower possibility of errors any time you exchange data such as usernames or domain names, the quicker response time since the communication is real-time plus the fact that you don't have to stay on the chat all the time - you'll be able to do something different while the representative investigates the issue involved. In addition, you are able to join a live chat room from any kind of computer which is connected to the world wide web, avoiding the telephone rates that you will need to pay when you are calling to a different country.

Live Chat Support in Cloud Hosting

In addition to the phone and ticket support, our company provides live chat support too. You are able to contact us every single day, including weekends and holidays, and we will give you more information about the Linux cloud hosting that we supply in case you are not among our customers yet, or about general and billing questions when you already have an account. Although for strictly tech issues you'll need to open a ticket to our tech support, because such matters need additional time to be taken care of, you can still contact us on our live chat for some tech details. For example, we can help you set up an e-mail address in your email client or troubleshoot multiple issues, saving you time and effort. Even if our phone lines are already off for the day, you will be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is accessible every single day, even on weekends and holidays. It is the best way to find out more information about our semi-dedicated servers in case you don't have an account yet or to have some issue resolved if you are a customer and our customer support agents will assist you in real time regardless of the time of the day you join the chat. If you are unsure which package is more appropriate for your websites, in case you need a piece of advice whether you need a particular upgrade and how to obtain it or when you've got troubles setting up an e-mail account on your computer system, you're able to contact us and we will provide you with the required info in a timely manner. Our live chat is accessible even after our telephone lines go off for the day, which means that if you have an account here, you can be sure that you will always find quick help with any kind of question or problem that pops up.