There are a handful of ways to contact the web hosting company whose services you are using, but the one that you’ll invariably find no matter which company you pick is a support ticket system. It is the easiest medium of communication for different reasons. In the event that no customer support staff representative is free at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will invariably hit home. Furthermore, you can copy/paste large pieces of info without the need to worry about printing errors, and in case a specific problem requires more time to be fixed or a number of responses must be exchanged, all the info will be in the very same place, so either party can always see the steps taken by the other one. The disadvantage of using tickets to get in touch with your hosting company is that they’re usually separate from the hosting platform, which means that if you have to supply information or to adhere to directions, you will have to use at least two separate admin interfaces and this number may rise if you would like to administer a number of domain names. Plus, a lot of hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting around for a reply.

Integrated Ticketing System in Cloud Hosting

In stark contrast to what you may find with a lot of other web hosting companies, the ticketing system that we use with our Linux cloud hosting is part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You will not have to memorize several sign-in credentials, since you’ll be able to manage both your tickets and the web hosting account itself from a single place. So, in case you have a question or bump into a difficulty, you can get in touch with our help desk support team representatives instantly. Our ticketing system offers a clever search option. This goes to say that even in case you’ve sent numerous tickets through the years, you will be able to find the one that you need without hassles. On top of that, you can check knowledge base instructions for tackling commonly confronted predicaments.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve got a semi-dedicated server account with us and you want to contact our help desk support staff members, you will be able to submit a trouble ticket straight from your Hepsia Control Panel instead of going through a completely different technical support platform as you will have to do with the majority of web hosting companies on the marketplace. Our integrated ticketing system will enable you to submit a new ticket without any difficulty and to look through older tickets using an intelligent search box. Furthermore, you’ll be able to check the relevant knowledge base articles that our system will present to you based on the problem category that you pick for your new ticket. You can accomplish all of the abovementioned operations without leaving your Hepsia Control Panel at any moment, which implies that in case you confront any obstacle or have an enquiry, you can touch base with our support engineers and resolve the given issue in no more than 1 hour through one platform.